Support

Support

We usually reply within 2 business days

Questions, bugs, or feedback about My Equipment Log? Email us at support@myequipmentlog.com and a real person will get back to you — we usually reply within 2 business days.

Reporting a bug

To help us track it down quickly, please include:

• Your device (for example, iPhone 15 Pro)
• Your iOS version (Settings → General → About)
• The app version you're using
• What happened — the steps that led to the problem, what you expected, and what you saw instead

A screenshot or screen recording is always welcome, too.

Billing & subscriptions

Subscriptions are billed through Apple. To manage or cancel yours, open the Settings app on your iPhone, tap your name, then tap Subscriptions.

Refunds are handled by Apple — you can request one at reportaproblem.apple.com.

Deleting your account

You can delete your account right in the app: go to the Me tab, scroll to Danger Zone, tap Delete Account, and type DELETE to confirm. This permanently removes your account and all of your data, and it can't be undone.

Prefer not to do it in the app? Email support@myequipmentlog.com from the address on your account and we'll take care of it.

Privacy & legal questions

For questions about your data or our policies, email legal@myequipmentlog.com. You can also read our Privacy Policy and Terms of Service.